The Leading Edge of Contact Center Technology

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Meeting the high expectations of today’s customers with the

 

Seamless Integration of People and Technology


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Automatic number ID and screen pop

empowers agents to engage in more personalized conversations with customers, making them feel more valued.

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Priority and skill-based call routing

ensures your best customers experience the quality service they expect.

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Intelligent hold and callback

sends the message that you value your customers’ time and results in higher satisfaction.

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Real-time dashboards and alerts

displayed throughout the center to ensure adherence to SLA’s.

 
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Consistent customer experience

across all interaction channels including phone, chat, social media, text and email.

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Real-time screen and voice recording

with available remote monitoring.

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Real-time speech analytics with in-ear coaching

improves single call resolution and customer satisfaction.

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Intelligent Knowledgebase

gives agents quick access to the best answers and resources to quickly resolve customer questions and problems.


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Uninterruptible & Secure

Your customers trust you to be there when they need you, and to keep their information private.

We won’t let you or your customers down. Our technology is engineered to provide steady-state service with very high uptime and availability.