Most call centers have high turnover and low satisfaction. And it shows in the quality of their service. Fortuity employs an underutilized inner-city workforce and invests heavily in training, retention and advancement. Our employees are more satisfied, better motivated and less likely to move from center to center. They have brighter futures, which helps them provide positively better service to your customers.
Fortuity is a large-scale, high quality, competitively priced outsourcer. Our leadership team has managed thousands of agents for hundreds of corporate clients with high expectations over many decades. Sure, we’re mission-driven, but we’re also a highly professional, well qualified for-profit company that knows how to deliver high quality, consistent service.
— Fred Brothers, CEO | Fortuity