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NOT ALL CALL CENTERS ARE CREATED EQUAL....

Fortuity is dedicated to creating positively better outsourced support experiences for our clients + their customers by doing more for people in our communities.

≠ THE STATUS QUO...

 

We've built a better call center

Most call centers have high turnover and low satisfaction. And it shows in the quality of their service. Fortuity employs an underutilized inner-city workforce and invests heavily in training, retention and advancement. Our employees are more satisfied, better motivated and less likely to move from center to center. They have brighter futures, which helps them provide positively better service to your customers. 

About us >

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Quality service with a mission

Fortuity is a large-scale, high quality, competitively priced outsourcer. Our leadership team has managed thousands of agents for hundreds of corporate clients with high expectations over many decades. Sure, we’re mission-driven, but we’re also a highly professional, well qualified for-profit company that knows how to deliver high quality, consistent service.

What we do >


 

- GOOD BUSINESS -

"Doing good for our people helps
us give better support to our customers."

— Fred Brothers, CEO | Fortuity


 
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> DOING BUSINESS WITH FORTUITY IS GREAT FOR OUR CLIENTS

We invite companies to support Fortuity’s mission of bringing good jobs back into the inner-city, and together creating advancement opportunities for our high-need neighbors. By making principled decisions about where outsourced jobs are placed, our clients get great service, competitive prices and the added benefit of highly visible, very marketable corporate citizenship.

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> EVERYONE NEEDS A LITTLE HOPE + ENCOURAGEMENT

Good People + Opportunity = Better support.

Disrupting the generational cycle of poverty is hard and almost always requires consistent employment, improving skills and steadily increasing wages. Fortuity offers good jobs in low-income neighborhoods. Our nonprofit partners help our employees manage the day-to-day challenges that cause distraction and the barriers that prevent job retention. Many of our partners are located on-site, right in our center.