Our management team has 100+ years of leadership experience successfully managing high-volume, high-quality contact centers that service end-customers in multiple industries. During our lengthy contact center careers, we have managed 12 centers in 6 states and all U.S. time zones, with 5,000 agents providing service 24 hours/day, 365 days/year, for 800 clients. Whether the clients were large or small, our goal has always been to provide consistent, high quality service that meets the client's goals and budget.

We have serviced the customers of many of America's largest and best known retail, financial services and healthcare companies, including Bank of America, Wells Fargo Bank, Zulilly, American Signature, Victoria’s Secret, The Limited, Abercrombie & Fitch, Pottery Barn, J. Crew, Ann Taylor and Giant Eagle.

Fred Brothers

Founder, President & CEO

Stu Johnson

Chief Development Officer

Katie Robinson

Co-Founder, Chief Marketing & Administrative Officer

Beth Gifford

Chief Human Resources Officer

 

Kacie Tekle

Customer Success Director

Jimmy Golden

Customer Experience Manager

Paul Wroten

Technology Consultant